company Klant Contact Services (KCS) is the facilitary call centre of insurance company Achmea.
was looking for A single location that could centrally accommodate all our operations, offer space for our 150 call centre agents, support our growth and offer a proprietary training facility.
found The UIA provided KCS with assistance with all the paperwork and permits, arranged parking licenses and brought the company in touch with parties that could provide a contribution to the organisation, such as recruitment agencies. | | Diederik Renne, the general manager of Contact Services: “We set our sights on Utrecht because of its central location and easy accessibility via public transport. Its labour market is also very favourable. We often work with students, and Utrecht is a very attractive student town. A relatively large portion of our staff has an intermediate or higher education level or are returners. We also strongly focus on people with a handicap. We consider work experience less important, but rather value people that show the right attitude. The great thing about the UIA is that it offers an end-to-end portfolio, so we can pick the services that match our specific needs. The UIA has offered to bring us into contact with recruitment agencies. And recently, we participated during a labour market fair. The collaboration with the UIA is excellent. Getting the city’s major to inaugurate your office – how more welcome can you be made to feel?” |
Menno F. de la Vienne 
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